Privacy Policy for Banff Park Lodge Collection of Hotels

At Banff Park Lodge Collection of Hotels, we are committed to protecting the privacy and security of our guests and visitors. This Privacy Policy describes how we collect, use, and disclose personal information in connection with our hotel services.

1. Collection of Personal Information

We collect personal information from our guests and visitors to provide them with hotel services, process reservations, and respond to inquiries. The personal information we collect may include:

• Contact information (such as name, address, telephone number, and email address)
• Payment information (such as credit card number and billing address)
• Demographic information (such as age, gender, and country of residence)
• Travel information (such as travel itinerary and preferences)
• Information about your use of our hotel services (such as room preferences, food and beverage orders, and other preferences)
• Other information you provide to us (such as feedback, reviews, and survey responses)

We may also collect personal information from other sources, such as travel agencies and booking platforms.

2. Use of Personal Information

We use personal information for the following purposes:

• Providing hotel services, processing reservations, and responding to inquiries
• Managing our business operations, such as analyzing data, conducting market research, and improving our services
• Communicating with guests and visitors about their reservations and hotel services
• Sending promotional and marketing communications (where permitted by law)
• Responding to requests from law enforcement or regulatory authorities, or otherwise complying with legal obligations

3. Disclosure of Personal Information

We may disclose personal information to third parties in the following circumstances:

• Service providers and business partners: We may disclose personal information to third-party service providers and business partners who perform services on our behalf, such as payment processing, data analysis, and marketing.
• Legal and regulatory authorities: We may disclose personal information in response to requests from law enforcement or regulatory authorities, or otherwise as required by law.
• Business transactions: We may disclose personal information in connection with a business transaction, such as a merger, acquisition, or sale of assets.

4. Protection of Personal Information

We take appropriate measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. We use physical, technical, and administrative safeguards to protect personal information, including the use of secure servers and encryption technologies.

5. Retention of Personal Information

We retain personal information for as long as necessary to provide hotel services and as required by law. We may also retain personal information for longer periods if necessary to comply with legal obligations or to resolve disputes.

6. Access and Correction of Personal Information

You have the right to access and correct your personal information that we hold. You may also request that we delete your personal information or restrict its processing. To exercise these rights, please contact us using the contact information provided below.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and notify you of any material changes.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or our practices regarding personal information, please contact us at privacy@banffparklodge.com.