Senior Housekeeping Supervisor (Experience Required)

Welcome! Banff Park Lodge Collection of Hotels operates 3 hotel properties – Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites – and 2 restaurants – La Terrazza and Crave Mountain Grill. – all with an ideal location, steps away from lively downtown Banff on one side and from the peaceful Bow River on the other.

We’re proud to be a Bow Valley Workplace Inclusion Champion. We understand the importance of diversity to achieve growth and success in our company, our team, and our community. We are committed to providing a safe and equitable work environment and want to see our team thrive both inside and outside of work. We do not tolerate any form of discrimination in the workplace, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility accommodations to applicants upon request to prevent barriers in the application process. Please submit accommodation requests to hradmin@banffparklodge.com and title “”APPLICATION ACCOMMODATION REQUEST”. We thank all candidates for their application but will only contact those whom we select to invite to an interview.

Thank you for your interest in joining our team as Senior Housekeeping Supervisor.

This job is full-time/permanent and offers $20.50-$23.00 per hour.

The Senior Housekeeping Supervisor is responsible for overseeing the housekeeping operations and ensuring the highest standards of cleanliness and service. This role includes updating job descriptions, assisting with conflict resolutions, implementing policies, and contributing to performance evaluations, and facilitating weekly meetings. The position also involves administrative tasks, performance tracking, and assisting with new technology implementations.

Key Responsibilities Include (but are not limited to):

• Ensure cleanliness of guest rooms and public areas.
• Provide excellent customer service and resolve guest complaints. Effective communication across departments ( especially Front Desk).
• Use Office 365 and other software for departmental tasks.
• Assist with new technology implementations.
• Update and maintain job descriptions and checklists.
• Track performance metrics using Excel.
• Assist with the ordering of housekeeping supplies, maintaining inventory levels, and ensuring availability of necessary materials.
• Assist in team conflicts resolution and ensure a harmonious work environment.
• Implement company policies for a safe, compliant workplace.
• Provide input on performance evaluations focusing on growth and development.
• Conduct room attendant evaluations and provide feedback.
• Conduct weekly meetings with Executive Housekeeper and Housekeeping Supervisors to review performance, address concerns, and plan for upcoming tasks.
• Train and coach housekeeping supervisors and room attendants.
• Perform cleaning duties, handle lost and found items, and maintain a clean work environment.
• Perform additional duties and other regular Housekeeping Supervisor duties as assigned by management (cleaning rooms and bathrooms, stock linens, tend to guests’ request for extra supplies, and more).

Qualifications:

• Proven experience in a supervisory role within housekeeping or a similar environment.
• Strong conflict resolution and problem-solving skills.
• Proficiency in Office 365 and relevant software to housekeeping.
• Excellent organizational and administrative skills.
• Ability to track and analyze performance metrics using Excel.
• Capable of lifting and carrying up to 20 pounds.
• Strong leadership, communication, and interpersonal skills.
• Effective training and coaching abilities.
• Detail-oriented with high standards of cleanliness and service.
• Brings a positive attitude and strong teamwork abilities
• Leadership experience is an asset

Employee Incentives (subject to change):

• Staff accommodation ranging from $8.00 – $22.00 per day (based on availability),
• Staff rates and friends and family rates at our hotels and restaurants,
• Frequently held staff events,
• Staff Cafeteria one duty meal provided on workday,
• Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
• Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
• Payroll deduction available for a local gym membership,
• Use of hotel pool and gym facility (restrictions apply),
• 15% off treatments at Cedar & Sage
• Employee Referral Program,
• Education reimbursement for English as a Second Language Course
• And more!

INTERESTED?

Apply through email by sending your resume to syeager@banffparklodge.com.
Or bring your resume in person to 201 Lynx Street.
Kindly include the following information in your application:
1. When is your available start date?
2. How long do you plan to be in Banff?
3. Do you require staff accommodation?
4. Please state your pronoun (optional).
5. Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).

Only candidates selected for an interview will be contacted.

Thank you for your interest in our company!