Guest Services (Front Desk) Agent

Welcome! The Banff Park Lodge Hotel Collective operates 3 hotel properties, Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. Within the Banff Park Lodge property, we operate 2 restaurants, La Terrazza and Crave Mountain Grill. Staff and guests alike can enjoy our ideal location, close to the liveliness of downtown Banff on one side and the serenity of the Bow River on the other.

We are proudly committed to creating an inclusive workplace and understand the importance of diversity in our team.* We wish to provide a safe and equal work environment for all to foster success inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility assistance to applicants* upon request. Please submit accommodation requests to hradmin@banffparklodge.com and title “”APPLICATION ASSISTANCE REQUEST”. We thank all candidates for their application.

Thank you for your interest in joining our team as Guest Services Agent.

This is a full-time position, offering $16.75-$18.25 per hour

Employee Incentives (subject to change):

• Staff accommodation ranging from $8.00 – $22.00 per day (based on availability),
• Staff rates and friends and family rates at our hotels and restaurants,
• Frequently held staff events,
• Staff Cafeteria serving discounted meals for lunch and dinner daily,
• Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
• Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
• Payroll deduction available for a local gym membership,
• Use of hotel pool and gym facility (restrictions apply),
• Employee Referral Program,
• Education reimbursement for English as a Second Language Course,
• And more!

Duties include (but are not limited to):

• Create, cancel, and change room reservations both in person and over the phone,
• Provide excellent customer service through all channels,
• Communicate well with staff and guests,
• Provide information on hotel facilities and services, including information and services required for guests with special needs,
• Act self-sufficiently with minimal supervision,
• Clerical duties (i.e. faxing, filing, photocopying),
• Decision making, critical thinking, job task planning and organizing,
• Maintain a tidy and organized workspace,
• Other duties as assigned.

Ideal Candidate:

• Reliable and can commit to at least 6-12 months of employment
• Has 1 years previous hotel front desk or reservation experience
• Is a capable multi-tasker with a keen attention to detail
• Has a professional and friendly demeanor in person and over the telephone
• Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
• Has experience working with Microsoft Office

INTERESTED?

Apply through email by sending your resume to syeager@banffparklodge.com.
Or bring your resume in person to 201 Lynx Street.

Kindly include the following information in your application:
1. When is your available start date?
2. How long do you plan to be in Banff?
3. Do you require staff accommodation?
4. Please state your pronoun (optional).
5. Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).

Only candidates selected for an interview will be contacted.
Thank you for your interest in our company!

Housekeeping Lead and Administrator

Welcome! Banff Park Lodge Collection operates 3 hotel properties – Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. We also operate 2 restaurants – La Terrazza and Crave Mountain Grill. Staff and guests can enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River pathway on the other.

We are proudly committed to creating an inclusive, safe, and equal work environment for all. We understand the importance of having a diverse team. We wish success for all staff members both inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility assistance to applicants upon request. Please submit accommodation requests to hradmin@banffparklodge.com and title “”APPLICATION ASSISTANCE REQUEST”. We thank all candidates for their application.

Thank you for your interest in joining our team as Housekeeping Administrator.

Job Type: Full-time, Permanent

Pay: $20.50-$23.00 per hour

Position Summary: The Housekeeping Administrator reports to the Executive Housekeeper and leads Housekeeping Supervisors. This position is responsible for overseeing daily administrative tasks—including room assignments, inventory tracking, and interdepartmental communication while also providing hands-on support on the floor to ensure high standards of cleanliness, guest satisfaction, and timely room readiness. This role includes updating job descriptions, assisting with conflict resolutions, ensuring policy compliance and implementation, contributing to performance evaluations, and facilitating weekly meetings.

Employee Incentives (subject to change):

• Staff accommodation ranging from $8.00 – $22.00 per day (based on availability),
• Staff rates and friends and family rates at our hotels and restaurants,
• Frequently held staff events,
• Staff Cafeteria – one duty meal provided on workdays,
• Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
• Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
• Payroll deduction available for a local gym membership,
• Use of hotel pool and gym facility (restrictions apply),
• 15% off treatments at Cedar & Sage
• Employee Referral Program,
• Education reimbursement for English as a Second Language Course
• And more!

Key Responsibilities Include (but are not limited to):

• Ensure cleanliness of guest rooms and public areas.
• Provide excellent customer service and resolve guest complaints. Effective communication across departments (especially Front Desk).
• Use Office 365 and other software for departmental tasks.
• Assist with filling WCB claims.
• Assist with new technology implementations.
• Update and maintain job descriptions and checklists.
• Track performance metrics using Excel.
• Assist with the ordering of housekeeping supplies, maintaining inventory levels, and ensuring availability of necessary materials.
• Assist in team conflicts resolution and ensure a harmonious work environment.
• Implement company policies for a safe, compliant workplace.
• Provide input on performance evaluations focusing on growth and development.
• Conduct room attendant evaluations and provide feedback.
• Conduct weekly meetings with Executive Housekeeping Manager and Housekeeping Supervisors to review performance, address concerns, and plan for upcoming tasks.
• Train and coach housekeeping supervisors and room attendants.
• Perform cleaning duties, handle lost and found items, and maintain a clean work environment.
• Perform additional duties and other regular Housekeeping Supervisor duties as assigned by management (cleaning rooms and bathrooms, stock linens, tend to guests’ request for extra supplies, and more).

Qualifications:

• Proven experience in a supervisory role within housekeeping or a similar environment.
• Strong conflict resolution and problem-solving skills.
• Proficiency in Office 365 and relevant software to housekeeping.
• Excellent organizational and administrative skills.
• Ability to track and analyze performance metrics using Excel.
• Capable of lifting and carrying up to 20 pounds.
• Strong leadership, communication, and interpersonal skills.
• Effective training and coaching abilities.
• Detail-oriented with high standards of cleanliness and service.
• Brings a positive attitude and strong teamwork abilities
• Leadership experience is an asset

INTERESTED?

Apply through email by sending your resume to syeager@banffparklodge.com.
Or bring your resume in person to 201 Lynx Street.

Kindly include the following information in your application:
1. When is your available start date?
2. How long do you plan to be in Banff?
3. Do you require staff accommodation?
4. Please state your pronoun (optional).
5. Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).

Only candidates selected for an interview will be contacted.
Thank you for your interest in our company!

Part-time Food and Beverage Server

Welcome! Banff Park Lodge Collection operates 3 hotel properties – Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. We also operate 2 restaurants – La Terrazza and Crave Mountain Grill. Staff and guests can enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River pathway on the other.

We are proudly committed to creating an inclusive, safe, and equal work environment for all. We understand the importance of having a diverse team. We wish success for all staff members both inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility assistance to applicants upon request. Please submit accommodation requests to hradmin@banffparklodge.com and title “”APPLICATION ASSISTANCE REQUEST”. We thank all candidates for their application.

Thank you for your interest in joining our team as Food and Beverage Server.

Job Types: Part-time, Permanent
Pay: $15.00-$16.00 per hour

Employee Benefits (Subject to change):

• Staff rates and friends and family rates at our hotels and restaurants,
• Frequently held staff events,
• Staff Cafeteria serving discounted meals for lunch and dinner daily,
• Health benefits available after 6 months of employment
• Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
• Payroll deduction available for a local gym membership,
• Use of hotel pool and gym facility (restrictions apply),
• Employee Referral Program,
• And more!

Duties Include (but are not limited to):

• Consistently provide professional, friendly, and attentive service to ensure memorable dining experiences that exceed guest expectations, in line with Banff Park Lodge and Crave’s service standards.
• Take food and beverage orders accurately and promptly, ensuring all items are served according to company guidelines.
• Deliver food and beverages to tables in a timely manner, ensuring orders are correct and meet service expectations.
• Demonstrate full knowledge of the menu, including ingredients, preparation methods, and special promotions.
• Check in with guests during their meal to ensure satisfaction and promptly address any concerns.
• Maintain a clean and organized work station, ensuring it aligns with company cleanliness standards.
• Prepare tables for new guests by cleaning and resetting as per restaurant policies.
• Handle guest concerns or complaints with professionalism and escalate to management when necessary.
• Operate all restaurant equipment safely and efficiently, following operational guidelines.
• Follow all safety, sanitation, and security procedures at all times, especially when handling food and beverages.
• Collaborate with fellow team members to provide seamless service and ensure guest satisfaction.
• Walk and stand throughout the shift, occasionally lifting and carrying up to 30 lbs., and frequently bending, kneeling, and moving quickly to meet guest needs.
• Perform other duties as assigned to support restaurant operations.

Ideal Candidate:

• Previous experience in food and beverage service is preferred.
• Strong knowledge of Point of Sale (POS) systems is an asset.
• Excellent communication and interpersonal skills with the ability to provide exceptional service.
• Energetic, enthusiastic, and able to stay motivated during busy shifts.
• Ability to work efficiently in a fast-paced, high-pressure environment.
• Proficient in the English language; a second language is an asset.
• Team player with a positive attitude and strong problem-solving skills.
• Flexible with working hours, including nights, weekends, and holidays.

INTERESTED?

Apply through email by sending your resume to CraveManager@banffparklodge.com.
Or bring your resume in person to 201 Lynx Street.

Kindly include the following information in your application:
1. When is your available start date?
2. How long do you plan to be in Banff?
3. Do you require staff accommodation?
4. Please state your pronoun (optional).
5. Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).

Only candidates selected for an interview will be contacted.
Thank you for your interest in our company!

Storeroom and Purchasing Supervisor

Welcome! Banff Park Lodge Collection operates 3 hotel properties – Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. We also operate 2 restaurants – La Terrazza and Crave Mountain Grill. Staff and guests can enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River pathway on the other.

We are proudly committed to creating an inclusive, safe, and equal work environment for all. We understand the importance of having a diverse team. We wish success for all staff members both inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility assistance to applicants upon request. Please submit accommodation requests to hradmin@banffparklodge.com and title “”APPLICATION ASSISTANCE REQUEST”. We thank all candidates for their application.

Thank you for your interest in joining our team as Storeroom and Purchasing Supervisor.

Job Types: Full-time, Permanent

Pay: From $44,000.00 per year, negotiable based on experience.

About the Role
Banff Park Lodge is seeking a dependable, detail-oriented Storeroom and Purchasing Supervisor to oversee shipping, receiving, inventory control, and supply ordering across multiple departments. This is a full-time, hands-on position requiring flexibility, strong organizational skills, and a proactive approach to supporting hotel operations.

The successful candidate will play a key role in ensuring smooth and accurate product flow throughout the hotel, working closely with department managers and assisting other areas as needed.

Employee Incentives (subject to change)

• Staff accommodation ranging from $8.00 – $26.00 per day (based on availability),
• Staff rates and friends and family rates at our hotels and restaurants,
• Frequently held staff events and involvement opportunities,
• Free duty meal in the Staff Cafeteria, serving hot meals for lunch and dinner daily,
• Health benefits available for full-time staff after 6 months of employment, including life insurance, dental, medical and drug coverage,
• Employee Assistant Program, providing free professional counselling sessions,
• Payroll deduction available for local gym membership,
• Use of hotel pool and gym facility (restrictions apply),
• Employee Referral Program,
• And more!

Key Responsibilities Include (but are not limited to):

• Receive and verify incoming products for the Kitchen, Bars, Laundry, Maintenance, Front Desk, and other departments, ensuring compliance with AHS food safety and workplace safety guidelines.
• Manage and process outgoing shipments, ensuring accuracy and proper documentation.
• Organize and maintain all storerooms, refrigerators, and freezers in a clean, labeled, and properly rotated condition (FIFO – First In, First Out), following AHS health and safety standards
• Place and track product orders in coordination with department managers, ensuring cost-effective and timely procurement.
• Process and reconcile invoices related to supplies and deliveries maintaining accurate records for auditing purposes
• Conduct and report accurate month-end inventory counts, identifying any variances and ensuring stock levels meet operational needs
• Maintain safety and cleanliness standards in all storage and loading areas, ensuring compliance with Alberta Occupational Health and Safety (OHS) regulations.
• Ensure the loading dock remains clear and safe for deliveries preventing workplace hazards.
• Support and assist other departments as needed to facilitate seamless hotel operations

Key Requirements:

• Experience in shipping/receiving, inventory, or supply chain operations preferred
• Strong organizational and time management skills with attention to detail.
• Ability to lift up to 50 lbs and perform physically demanding tasks safely.
• Knowledge of food safety handling and storage regulations as per AHS guidelines is an asset.
• Self-motivated with the ability to work independently and as part of a team
• Comfortable working flexible shifts, including weekends and holidays
• Familiarity with procurement software and inventory tracking systems is an asset.
• Valid WHMIS (Workplace Hazardous Materials Information System) certificate is beneficial.
• Valid Alberta Food Safety Certification is beneficial.

INTERESTED?

Apply through email by sending your resume to jont@banffparklodge.com.
Or bring your resume in person to 201 Lynx Street.

Kindly include the following information in your application:
1. When is your available start date?
2. How long do you plan to be in Banff?
3. Do you require staff accommodation?
4. Please state your pronoun (optional).
5. Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).

Only candidates selected for an interview will be contacted.
Thank you for your interest in our company!